SaaS Product • 2026
IT Support Ticketing System MVP
A support platform MVP that includes a customer portal, staff dashboard, ticket lifecycle handling, replies, and an email-ingestion flow. It was built to streamline support operations while keeping the product simple enough for fast rollout and future expansion.
Impact
29%Complexity
81%Duration
6 weeksHighlights
- Created both customer-facing and staff-facing experiences
- Supported email ingestion and threaded responses
- Designed for future mobile or external app integration
Technology Stack
PythonDjangoNext.jsPostgreSQLDjango RestframeworkCelery
Client: Internal / SMB
Status: Completed
Duration: 6 weeks